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Last updated: 08 September 2026
Short version
We do not offer refunds once your access credentials have been delivered.
1. Why
The software is a digital product. Once credentials are issued, the product has been delivered in full and cannot be returned.
This is also why the free trial exists, why it requires no account, no email and no card, and why we recommend using it before you buy. The trial is the evaluation period.
2. Before you pay
Please make sure of the following:
- You have used the free trial and the software works on your device.
- You understand that the software reports statistics and does not predict results.
- Using this kind of software is lawful where you live.
- You are paying with an account that belongs to you.
3. The exceptions
We do issue a refund in two situations:
- Duplicate charge — you were billed twice for the same licence.
- Undelivered access — you paid and we were unable to deliver working credentials within 48 hours.
In both cases, write to us within 30 days of the payment with the transaction reference. We process approved refunds through the original payment method within 10 business days.
4. Chargebacks
If you believe there is a problem, contact us first. We answer support messages within four hours. Opening a chargeback without contacting us results in the account being suspended while the dispute is reviewed.
5. Statutory rights
Some countries give consumers a statutory right of withdrawal for digital goods, which can be waived when delivery begins immediately with your consent. Where such a right applies to you and has not been waived, it takes precedence over this policy.
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Email: support@rouletteblack.com